Email and answering policy

We receive a large amount of emails everyday. This has led us to develop an e-mail policy. We cannot answer emails which do not identify the writer by name and address.

We cannot answer requests for private family research.

We only answer requests where the client explains exactly what research he needs us to do for him. Only then we are able to give an estimate.

Muggenthaler Research regrets that they cannot accept cases for tracing a family tree back in time for private genealogical purposes.

Many mails bounce possibly because the sender´s computer are not configured properly.

We receive emails which have the wrong date on the computer, they are rarely found on our computer systems